Outlook 2010 – copy your Autocomplete names (NK2 related)

Recently had a situation where I needed to rebuild a computer for a client.  Outlook is the email program of choice for this computer client so moving the data was on the list!  Since I was moving or copying the Outlook file I also decided to change her email type from POP to IMAP (give her more mobility — in some respects).

With a new Outlook installation there was a new Outlook default file — of course, without her autocomplete list.  So I needed to export her autocomplete list from her prior Outlook file and import it into the new Outlook default file (so that all her handy TO list recipients would be intact again).

This article saved me.  Worked like a charm!

http://support.microsoft.com/kb/2679568

Need computer repair or support?  Give us a try.  Call today.

Add a Startup program for All Users – Windows 7

For All Users
NOTE: The all users Startup folder is a hidden system folder located at:
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup

Find your Dell Service Tag Information – Windows 7

Computer Repair Avon Colorado – Dell Service Tag Info

To get support from Dell or to find software for your Dell computer, you need a piece of information called your ‘Service Tag’.  Though strangely named, it’s a key to great information for your technical needs.

In the ‘old’ days (had har), the Service Tag information was included in the ‘Help’ information in Windows.  Thus, it was easily found when you needed to have your computer checked.  Most of the time there is a sticker on the computer with the information BUT the computer is generally under a table and you just don’t want to crawl under there to retrieve it.

With Vista (we believe), it is no longer included in the Windows Help information (why? because it must require additional labor to put the information in the Windows OS) and you have to find it yourself.

So if you are on the phone with Dell OR if your friendly technician asks for the information, you can get it for them.

First, click on the Windows start ‘bubble’ (where the old “START” button used to be) and in the ‘Search programs and files’ box, enter CMD.

You should see CMD.EXE underneath the area labelled PROGRAMS.  Click on it and you’ll be taken to a new window (black background with white text).

From this window, a CMD prompt, enter the following:

C:\>wmic bios get serialnumber

While this information works on all Windows systems, on a Dell system it will provide you with the Service Tag (on an HP desktop, it provides you with the computer serial number).

Once you have the information, you can use it on the Dell Web site for maintenance and support or provide it to your computer repair person to allow them to help you along your way.

Reach My Computer
Vail and Avon Colorado – Computer Support and Repair

Virus Notes – ‘Privacy Protection’ – November 2011

Virus Notes on ‘Privacy Protection’

Findings / references on our experience:

  1. Completely disabled the internet connection.  Took control of the system and had the user thinking that everything was a virus (i.e., Task Manager).
  2. User attempted to purchase the software/program but the process was halted by the CC company — lucky for the client.
  3. Virus Protection was present and installed – McAfee SecurityCenter (all items were on).
  4. Client had no idea where/how the virus was introduced.
  5. IE history was blown away, so no traces were present.
  6. User was running Windows 7 Home at Administrator level (not good)
  7. Updates the registry (of course)
  8. Makes mention of ‘jet brains s.r.o’ – don’t know what that’s about.
  9. Removal instructions are posted on ‘Trojan Killer’.  Performed the manual removal with ease.  Thanks Trojan Killer!

Mac OS – Apple – Keyboard shortcuts

Mac OS or Apple Keyboard Shortcuts

Keyboard shortcuts abound with Mac OS and are very handy.  Can also be frustrating for Windows users that don’t know which key is which.

Here’s a link to the Apple site where the information is maintained.  This version is going to be for OS X Lion.

Link to Apple / Mac OS keyboard shortcuts

Windows – Keyboard shortcuts

Windows Keyboard Shortcuts

Keyboard shortcuts are great and save time.  Here’s a few.  We’ll add new ones as we find them.

Windows key = WK

WK + Break = System Properties

WK + D = hide or show all of your application windows (we like this one!)

WK + R = open the Run window

WK + L = locks your windows screen/session.

Nov 2011 – Buying a Computer

Purchasing a computer – A road frequently travelled

Sometimes it’s best to take the approach ‘out with the old and in with the new!’.  Not always — especially if it’s less expensive to simply repair your computer.  Surprisingly it can sometimes be less expensive to purchase a new system than to repair and aged one.

There are so many reasons to purchase a new computer.  There are many reasons to repair a computer.  Many times, the situation is forced upon you due to a horrible virus or something less intrusive — like dropping your laptop off the kitchen counter.  The guys authoring viruses these days are tough.  They destroy the system to the point where it costs less to simply purchase a new system.

Whatever the reason, we talk to clients often about how to make the best decision when considering the options for a purchase.

Mac? Thin and lightweight? Dell? HP? Costco? Office Depot?  The local computer shack?

Dell computer - Support and Repair - Vail Colorado

Retiree on the left and replacement on the right

In the end, it seems a matter of finance that helps the client make the decision.  Also, some clients prefer to purchase at one place or another.  Many just hate certain vendors and love others.

Understanding the full breadth of the issue at hand though is where we find people going down the ‘road frequently travelled’.  This may not, however,be the best road mind you.

We happen to operate in a mountain community in Colorado.  In our area there are all manner of options for purchasing a computer.  Wal-Mart, Office Depot, Costco and local computer shacks are present.

The questions and areas of consideration are plentiful.  Consider these (and this list is not inclusive):

  • How much time are you going to spend shopping in a store for your system.
  • How much effort are you going to expend dealing with a local shack that may not last another year — longevity does matter you know.
  • How is the system supported after the purchase?
  • How long does the warranty last?
  • What is the track record of the company where you are purchasing your computer?
  • If you have an issue, how do you obtain repair service?  Mail the system to the vendor?
So far, our best option for purchase, repair, warranty and support has been with Dell.  Yes, many of our pupils dislike the behemoth, for whatever reason, but we must say that the overall system just works.  Why?

What are the reasons Dell is such a compelling argument?

  • Dell has computer systems that work well — as good as any other vendor.  The product lines, generally speaking, work well.
  • Dell has phenomenal warranty support and repair.  We’ve seen all manner of parts replaced without issue.
  • They have field technicians that will come to your house to repair your computer — providing you keep your warranty intact.  Keep in mind though, this is for issues with PARTS, not software.  Virus corruption and otherwise is your issue to deal with.
  • Their support systems — those that help your computer person — are simply incredible.  The online support through chat and otherwise is second to none.  Support for systems that are 10 years old (through driver availability) is simply fantastic.
Have we tried other systems?

Of course!  We actively use an iMac and a Macbook for site development, blogging and other manner of creative endeavors.  We have HP and Nobilis systems in our pile of trash computers too that are almost impossible to support.  Our Dell systems just keep purring providing we have ample ventilation and manage the systems (software updates, backups, etc).

It’s ultimately up to you!

In the end, it’s your decision.  Many computer support businesses love that it is overly difficult to support a system because they make more money in the end.  We are of the opinion that it is simply NO FUN (and fun is part of our business model) to inform a client that we are adding 2 hours of labor to a system recovery simply to locate system software and parts.  They hate that information and so do we.

We are happy to consult with you on any purchase because we simply want your computers to operate as well as ours do.